VZ-3PT2 FAQ - VIZIUUY

FAQ

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1. Why can’t I connect the camera to my phone?

2. What should I do if my connection is unstable?

3. Does VZ-3PT2 camera support ONVIF?

4. Why can’t I activate the camera even after I scanned the activation code?

5. How do I install and remove the camera?

6. What are the precautions for installing the camera?

7. Can I use the DC output instead of solar charging?

8. What should I do if the camera won’t charge?

9. How to check if the camera is charging?

10. What should I do if Motion Detection don’t work?

11. What to do if motion detection is always false detection?

12. How does Humanoid Alarm Area works?

13. How do I enable Humanoid Detection?

14. What should I do if the Humanoid Detection is not sensitive?

15. Why am I not receiving push notifications for camera alerts?

16. Why are vehicles (and other non-humanoid movements) not detected?

17. How can I link a camera with Alexa or Google Home?

18. What signal router can the camera connect to?

19. How do I connect my camera to a dual-band router?

20. How do I change the camera’s WIFI?

21. How long is the cord of the solar panel？

22. What is the maximum distance the camera can detect motion?

23. What is the operating temperature range of the camera

24. How do I reset my camera?

25. Why doesn’t it turn on even after pressing the power button?

26. Why can’t I set in the app?

27. What does it mean to let my device scan the code?

28. How do I share my camera with my family?

29. What permissions do the shared user have?

30. How do I add a new camera?

31. Why is my PTZ not working?

32. Why is my camera in dormant state?

33. What kind of SD card is suitable for the camera?

34. What should I do if the device cannot detect the SD card?

35. Why the camera can only record for 10 seconds?/How long is the recording time?/How to set the recording time?

36. Can the camera record 24 hours a day?

37. How do I download videos to my phone?

38. Why can’t I download videos or screenshots from the APP?

39. How do I delete screenshots and videos?

40. Why is my camera not recording video?

41. Why can I only view pictures but not videos?

42. What are the functions of Cloud Storage Service?

43. Who can view the contents of Cloud Storage Service?

44. How to transfer cloud storage service?

45. How do I use my PC to view the camera?